How to Handle an Observation: A Guide for Apprentices and Learners

Steadfast Training Ltd

Sep 4

3 min read

For many apprentices and learners, an observation can feel daunting. Having an assessor watch you carry out your usual duties can naturally make you feel more nervous than you would on a normal working day.

However, an observation is not about catching you out. It is an opportunity to demonstrate the knowledge, skills and behaviours you have developed throughout your programme and show how you apply them in your workplace.

With the right preparation and mindset, you can approach your observation feeling confident and prepared.

What Is an Observation?

An observation involves an assessor watching you carry out tasks or activities within your normal working environment. Depending on your programme, an observation may form part of your End-Point Assessment (EPA) or another assessment activity.

Rather than simply explaining what you would do, an observation allows you to demonstrate how you put your knowledge and skills into practice.

How Should You Prepare for an Observation?

Understand What Is Expected

Before your observation, make sure you understand what you will be assessed against. Familiarise yourself with the relevant assessment criteria and speak to your trainer or assessor if there is anything you are unsure about.

Knowing what your assessor is looking for can help you feel more prepared and focused on the day.
Continue Working as Normal

One of the most important things to remember is to work as you normally would.
It can be tempting to change the way you work because someone is watching, but this can make you feel more nervous and affect your usual performance. Follow your normal procedures and demonstrate good practice just as you would on any other working day.
Refresh Your Knowledge

Think about the knowledge and skills you have developed throughout your apprenticeship. Your assessor may ask questions during or after the observation, so be prepared to explain why you have carried out a task in a particular way.

Consider how your everyday work demonstrates areas such as safe practice, communication, safeguarding, confidentiality and person-centred practice, where relevant to your role.

During the Observation

Stay Calm

Feeling nervous is completely normal. Take your time, listen carefully and avoid rushing through tasks simply because you are being observed. Remember that your assessor is there to assess your competence and provide a fair assessment of your performance.
Communicate Clearly

Good communication is an important part of many roles. Communicate with colleagues, service users, customers and others in the same way you normally would.

If your assessor asks you a question, take a moment to think about your answer before responding. It is perfectly fine to pause and gather your thoughts.
Follow Policies and Procedures

Continue to follow the policies, procedures and professional standards that apply to your role. This could include areas such as health and safety, safeguarding, confidentiality, equality and person-centred practice.

Your observation is an opportunity to demonstrate that you understand these requirements and apply them appropriately in your everyday work.
Ask for Clarification

If you do not understand a question or instruction, do not be afraid to ask for clarification. Making sure you understand what is being asked is better than rushing into an answer because you feel under pressure.

After the Observation

Once your observation has finished, your assessor may provide feedback or discuss your performance with you.

Take the opportunity to reflect on what went well and whether there are areas you could continue developing. Feedback is an important part of the learning process and can help you build your confidence and improve your practice.

Most importantly, don't dwell on small mistakes. An observation is designed to assess your overall competence against the relevant criteria, not to expect you to perform without any nerves.

An observation is your opportunity to show what you can do in practice. While preparation is important, there is no need to overthink every action.

Trust the training and experience you have gained throughout your programme, follow your usual good practice and approach the observation with confidence.

Stay calm, be yourself and show what you know.

Have Further Questions?

If you have any further questions about observations, assessment or your apprenticeship, get in touch with a member of our team. We’re here to provide guidance and support.

01775 513056 | enquiries@steadfastassessment.co.uk

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The Steadfast Assessment Team