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Operations or Departmental Manager
Level 5
An Operations or Departmental Manager Assessment Organisation is an approved company responsible for providing apprenticeship assessments in the Management sector. As an assessment organisation, we ensure that apprentices meet the standards and competencies outlined in the relevant apprenticeship standards.
What the Role Entails
The Operations or Departmental Manager L5 standard was developed to prepare an apprentice for an Operations or Departmental Manager role. Working in the private, public, or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills, and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching, and mentoring.
Components of the Operations or Departmental Manager Assessment
Order of Assessment Methods
The assessment methods can be delivered in any order. The result of one assessment method does not need to be known before starting the next.
Performance in the Assessments determines the overall grade of:
• Fail
• Pass
• Distinction
Project with report
This assessment method comes in 2 components:
The written project report must have a word count of 4000 words. A tolerance of 10% above or below is allowed at the apprentice’s discretion.
The presentation with questions must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade.
It must last 60 minutes with 20 minutes for presentation and 40 minutes for questioning. The IA must ask at least 6 questions.
Professional discussion (PD) underpinned by a portfolio of evidence
The professional discussion is an in-depth two-way dialogue between the apprentice and the Independent Assessor (IA). It allows the apprentice to use the questions asked by the IA as a starting point to explore their own practice and experiences and demonstrate their occupational competence.
The professional discussion must last for 60 minutes, the independent assessor must ask at least 6 question.
Simple, Easy-to-use Online Platform
Our platform (epaPRO) is user-friendly and offers a one-stop solution for registering apprentices, engaging with the team, accessing resources, and monitoring progress.
Dedicated
Co-ordinator
Once your apprentice is registered, you'll have a dedicated co-ordinator to assist you with any queries you may have
Free Resits/
Retakes
Steadfast Assessment provides free resits for online assessments in line with the requirements of the relevant assessment plan.
Detailed
Feedback
All our assessments are undertaken remotely unless face to face is specifically required by the relevant assessment plan.