Funeral Team Member
Level 2
A Funeral Team Member Assessment Organisation is an approved company that is responsible for providing assessments for apprenticeships in this field. As an Assessment Organisation for Funeral Team Members, we will ensure that apprentices meet the required standards and competencies outlined in the relevant apprenticeship standards.
What the Role Entails
Funeral team members are the first point of contact for the business so must create a good first impression, put clients at ease, take information, answer questions or find answers, building good client relationships and confidence while upholding the image of the business. Funeral team members make a positive difference to their clients at a challenging, emotional time and contact with the deceased is a key aspect of any role within this industry.
A Funeral Arranger supports the funeral director by arranging funerals and pre-payment plans, handling customer enquiries, sales and after care either on or off site. Administration and payment reconciliation is a part of this job role.
A Funeral Operative plays an active role in assisting the funeral director on funerals, cleaning and driving a variety of vehicles, bringing the deceased into care, preparing the deceased and coffins and supporting client visits.
Components of the Funeral Team Member Assessment
Professional discussion
The Professional Discussion is a structured discussion of 60 minutes between the apprentice and the Independent Assessor. The portfolio of evidence is used by the Independent Assessor to extract the best of the apprentice’s energy, enthusiasm, competence and excellence in relation to the specific criteria. The portfolio supports the interview and will not be assessed during the assessment.
Competence scenario
Due to the highly sensitive nature of these roles and the need for client confidentiality, the assessment method for these criteria will be via a competence scenario. This will be a practical observation of an activity where suitable or via a simulated scenario where not. The observation / simulation will be 75 minutes in duration and observed by our Independent Assessor. Where naturally occurring (and if appropriate), activities will be observed rather than simulated. The observation / simulation will focus on a particular activity and will test behavioural, analytical and decision-making skills in a realistic setting. Simulations must succeed in recreating the atmosphere, conditions and pressures of the real situation.
On demand test
The on demand multiple choice test will be a maximum of 40-minutes (including reading time) and consist of 20 questions with 4 choices per question with 1 correct answer. The multiple choice test will include two parts, part A (12 questions) on the core and part B (8 questions) on the relevant specialist function. The apprentice must pass both sections to pass overall. The questions will be scenario based requiring the apprentice to demonstrate reasoning and joined up thinking, demonstrating synoptic performance against the key elements of the standard.
Simple, Easy-to-use Online Platform
Our platform (epaPRO) is user-friendly and offers a one-stop solution for registering apprentices, engaging with the team, accessing resources, and monitoring progress.
Dedicated
Co-ordinator
Once your apprentice is registered, you'll have a dedicated co-ordinator to assist you with any queries you may have
Free Resits/
Retakes
Steadfast Assessment provides free resits for online assessments in line with the requirements of the relevant assessment plan.
Detailed
Feedback
All our assessments are undertaken remotely unless face to face is specifically required by the relevant assessment plan.